Functions
Every seat. Every leak.
Nine functions, nineteen seats, the way a typical Dubai brokerage is staffed. For each one: what the seat does, how it fails, and the three ways we fix it.
01
Sales
Viewings that never become offers, and offers that never close. The most expensive leak in the business.
Train + measureSales Director
Owns the sales floor: pipeline, targets, discipline.Revenue falls, and cash runs out.
- TrainSales management course on The Works LMS (Learning Management System)
- RunSales operations support run by The Works Consultancy
- PlacePlace a proven sales leader
Team Leader
Coaches agents daily and keeps the numbers honest.Agents drift without coaching, and the numbers slide.
- TrainTeam leadership course on The Works LMS
- RunInterim team management from The Works Consultancy
- PlacePlace an experienced team leader
Senior Agent
Turns viewings into offers, and offers into deals.Deals slip away quietly.
- TrainClosing and negotiation on The Works LMS, measured on The Works CRM (Customer Relationship Management) scorecards
- RunSales support desk run by The Works Consultancy
- PlaceA trained agent, with a certificate of completion, through The Works ATS (Applicant Tracking System)
Agent
The engine room of viewings and offers.Viewings happen, offers do not.
- TrainClosing and negotiation on The Works LMS, measured on The Works CRM scorecards
- RunSales support desk run by The Works Consultancy
- PlaceA trained agent, with a certificate of completion, through The Works ATS
Telesales Executive
Builds the cold pipeline that feeds the agents.The cold pipeline dries, and agents wait on walk-ins.
- TrainTelesales and lead qualification course on The Works LMS
- RunOutbound calling run by The Works Consultancy
- PlacePlace a trained telesales executive
02
Administration
Listings stuck waiting on permits, paperwork and portals while the market moves on.
Run it for youOperations Manager
Keeps listings, permits and portals moving.Listings stall while the market moves on.
- TrainAdministration and workflow course on The Works LMS
- RunOperations run completely by The Works Consultancy
- PlacePlace a trained operations manager
Listings Coordinator
Trakheesi permits, portal listings and documents.Every deal waits on paperwork, and portals show stale stock.
- TrainAdministration course on The Works LMS
- RunThe admin desk run by The Works Consultancy, to a service level
- PlacePlace a trained administrator
Compliance Officer
AML checks, KYC files and regulator deadlines.Fines and frozen deals: compliance failures cost real money.
- TrainCompliance and AML course on The Works LMS
- RunThe compliance desk run by The Works Consultancy, on The Works CRM tooling
- PlacePlace a compliance officer
Front Desk
First voice on the phone, first face at the door.Enquiries leak before they ever reach an agent.
- TrainCustomer care course on The Works LMS
- RunReception and call handling run by The Works Consultancy
- PlacePlace trained front-of-house staff
Office Assistant
Keeps the office running, and the tea excellent.Morale dips. Small seats matter more than owners think.
- TrainOn-the-job coaching through The Works Academy
- RunFacilities support within The Works Consultancy managed operations
- PlacePlace reliable support staff
03
Recruitment
Desks that sit empty for months, then a rushed hire who leaves within the year.
Place a personRecruiter
Fills the desks that make the money.Desks sit empty, and capacity shrinks.
- TrainYour recruiters trained to get the most from The Works ATS (Applicant Tracking System)
- RunRecruitment carried by The Works Consultancy placement arm
- PlaceThe Works ATS as your own applicant system
04
Accounts
Commissions paid wrong, VAT surprises, and no clear view of the numbers until it is late.
Run it for youFinance Director
Books, VAT, commissions: the truth of the numbers.Commissions go wrong, and good agents walk.
- TrainFinance leadership course on The Works LMS
- RunThe finance function run by The Works Consultancy
- PlacePlace a finance director
Accountant
Bookkeeping, VAT filings and commission runs.Books drift, and VAT surprises arrive late.
- TrainAccounts course on The Works LMS
- RunBookkeeping, VAT and commissions run by The Works Consultancy
- PlacePlace a trained accountant
05
HR
Chaotic onboarding and exits handled badly, which costs money and invites disputes.
Train + runHR Manager
Onboarding, contracts, and people staying.People leave, and refilling seats costs months.
- TrainHR course on The Works LMS
- RunHR operations run by The Works Consultancy
- PlacePlace an HR professional
PRO / Government Liaison
Visas, permits and government paperwork, the Dubai heartbeat.Visas and permits stall, and hiring freezes with them.
- TrainProcess training for government workflows
- RunPRO services within The Works Consultancy managed operations
- PlacePlace an experienced PRO
06
Marketing
Spend that generates leads nobody follows up, because nobody measures the follow-up.
Train + measureMarketing Manager
Leads, campaigns and follow-up discipline.Leads run dry, and sales runs dry with them.
- TrainMarketing course on The Works LMS
- RunMarketing run as a managed service by The Works Consultancy
- PlacePlace a trained marketer
Content Creator
Photography, video and the voice on the portals.The brand goes quiet, and portals starve.
- TrainContent and media course on The Works LMS
- RunContent production run by The Works Consultancy
- PlacePlace a content creator
07
IT
Everything slows a little, every single day, and nobody owns the fix.
Train, run or placeIT Support
Systems, integrations and uptime.Everything slows a little, every single day.
- TrainYour IT team trained through The Works Academy
- RunIT run as a service by The Works Consultancy, including your systems on The Works CRM
- PlacePlace IT staff
08
Management
Agents drift without coaching, and the numbers slide a little more each month.
Train, run or placeTeam Leader
Coaches agents daily and keeps the numbers honest.Agents drift without coaching, and the numbers slide.
- TrainTeam leadership course on The Works LMS
- RunInterim team management from The Works Consultancy
- PlacePlace an experienced team leader
09
C-level
Direction wobbles, and every seat below feels it.
Coach, advise or searchChief Executive
Sets direction and owns the outcome.Direction wobbles, and every seat below feels it.
- TrainExecutive coaching through The Works Academy
- RunInterim management and advisory from The Works Consultancy
- PlaceA structured search for a second in command
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